CONTACT

OKY Customer Support

Our team is at your disposal 24 hours a day, 7 days a week to help you with whatever you need.
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México
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Contacto EN
WRITE TO US

Need help?

See our FAQ’s section. If you still have questions, contact us at soporte@okyapp.com or fill out the form and we will contact you.

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    FREQUENT QUESTIONS

    Questions from our users

    Do you have any doubts? Read this section where we have frequently asked questions from our users.

    Voucher redemption

    You receive it on your cell phone via text message or via Whatsapp if your loved one decides to share the OKY Voucher that way.
    It is very easy, in the text message you will find an alphanumeric code which you must present at the nearest store to use it as a payment method for your purchases.
    You should review the terms of each brand as they may vary. In most cases you must use the full amount of OKY Voucher received on your purchase, partial redemptions are not possible.
    Yes, submit all the codes you have and you will be able to use them in their entirety.
    You have up to 6 months to redeem your OKY Voucher, always check that it is not a promotional voucher which may vary in duration before expiring.
    Yes, the OKY Voucher is valid to the bearer of the OKY Voucher.
    Do not leave the store and call us at the support number of your country to solve any problem you may have.

    Cancellation of vouchers

    Each voucher has specific terms of use, you must contact the support team to manage it at +1 305 749 5530.

    You must contact our customer service call center and we will be able to help you, find your country’s phone number here (go to contacts).

    Sending vouchers

    Just create your account with your cell phone number, choose the voucher you want to send, choose who you want to send it to, choose your payment method and that’s it.

    You can pay by credit card, debit card or PayPal. You can also pay with cash by topping up your account at your nearest store.

    The recipient will automatically receive a text message with the details to redeem the voucher, you can also share the information via Whatsapp.

    Our policy is satisfaction guaranteed or your money back, just contact our call center.

    Recharging points

    How can I reload my account with cash to send an OKY Voucher?

    In the OKY APP you will have the balance credited to your account. Follow the checkout process and when you confirm your payment method you will be able to choose OKY Balance as payment and buy the desired voucher.