Privacy Policy

Last Revised: September 2020

Merkado Services LLC (“Merkado”) values its users’ privacy. This Privacy Policy (“Policy”) will help you understand how we collect and use personal information from those who visit our website or make use of our online facilities, applications and services (the “Website”), and what we will and will not do with the information we collect.

We reserve the right to make changes to this Policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit the Website. If at any point in time Merkado decides to make use of any personally identifiable information in file, in a manner vastly different form that which was stated when this information was initially collected, the Users shall be promptly notified by email or phone and shall, at that time, have the option as to whether to permit the use of their information in this separate manner.

This Policy governs any and all data collection and usage by us. Through the use of this Website you are therefore consenting to the data collection procedures expressed in this Policy.

Please note that this Policy does not govern the collection and use of information by companies that Merkado does not control, nor by individuals not employed or managed by us. If you visit a website that we mention or link to, be sure to review its privacy policy before providing the site with information. It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent to better understand the way in which websites garner, make use of and share the information collected.

Specifically, this Policy will inform you of the following:

  1. What personally identifiable information is collected from you through our website;

  2. Why we collect personally identifiable information and the legal basis for such collection;

  3. How we use the collected information and with whom it may be shared;

  4. What choices are available to you regarding the use of your data; and

  5. The security procedures in place to protect the misuse of your information.

Information We Collect

It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with any products or services

Your Account Information:

You provide your mobile phone number to create an OKY account. You may choose to give us access to your contacts in your mobile address book on a regular basis, in which case will securely upload your contacts to our servers to help you send vouchers to any of such contacts. For example, if you allow access to your contacts, you can choose the contact directly instead of having to type its name or number. You confirm you are authorized to provide us such numbers. To help you organize how you communicate with others, we may create a favorites list of your contacts for you.

Automatically Collected Information

  1. Usage and Log Information. We collect service-related, diagnostic, and performance information. This includes information about your activity (such as how you use our Website), log files, and diagnostic, crash, website, and performance logs and reports.

  2. Transactional Information. If you pay for any of our Website services, we may receive information and confirmations, such as payment receipts, including from app stores or other third parties processing your payment.

  3. Device and Connection Information. We collect device-specific information when you install, access, or use our Website. This includes information such as hardware model, operating system information, browser information, IP address, mobile network information including phone number, and device identifiers. We collect device location information if you use our location features, such as when you choose to view locations nearby, and the like, and for diagnostics and troubleshooting purposes such as if you are having trouble with our app’s location features.

  4. Cookies. We use cookies to operate and provide our Website services (including but not limited to those that are web-based), improve your experiences, understand how our Website is being used, and customize our Website services. Additionally, we may use cookies to remember your choices, such as your language preferences, and otherwise to customize our Website services for you

In addition, Merkado may have the occasion to collect non-personal anonymous demographic information, such as age, gender, household income, political affiliation, race and religion, as well as the type of browser you are using, IP address, or type of operating system, which will assist us in providing and maintaining superior quality service.

Why We Collect Information and For How Long?

We are collecting your data for several reasons:

  1. To better understand your needs and provide you with the services you have requested;

  2. To fulfill our legitimate interest in improving our services and products;

  3. To send you promotional emails containing information we think you may like when we have your consent to do so;

  4. To contact you to fill out surveys or participate in other types of market research, when we have your consent to do so; and

  5. To customize our Website according to your online behavior and personal preferences.

The data we collect from you will be stored for no longer than necessary. The length of time we retain said information will be determined based upon the following criteria: the length of time your personal information remains relevant; the length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations; any limitation periods within which claims might be made; any retention periods prescribed by law or recommended by regulators, professional bodies or association; the type of contract we have with you, the existence of your consent, and our legitimate interest in keeping such information as stated in this Policy.

Use of Information Collected

Merkado may collect and may make use of personal information to assist in the operation of our Website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from Merkado.

Merkado may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.

Disclosure of Information

Merkado may not use or disclose the information provided by you except under the following circumstances:

  1. As necessary to provide services or products you have ordered;

  2. In other ways described in this Policy or to which you have otherwise consented;

  3. In the aggregate with other information in such a way so that your identity cannot reasonably be determined;

  4. As required by law, or in response to a subpoena or search warrant.

  5. To outside auditors who have agreed to keep the information confidential;

  6. As necessary to enforce the TERMS OF USE (CLICK HERE);

  7. As necessary to maintain, safeguard and preserve all the rights and property of Merkado.

Non-Marketing Purposes

Merkado greatly respects your privacy. We do maintain and reserve the right to contact you if needed for non-marketing purposes (such as bug alerts, security breaches, account issues, and/or changes in Merkado’s products and services). In certain circumstances, we may use the Website, newspapers, or other public means to post a notice.

Electronic Fund Transfers (“EFTs”) and Account Balances

Merkado has partnered with financial services software company Sila Inc. to offer you EFTs. When you create a Merkado account, you might also be prompted to sign up for a Sila Account. You authorize Merkado to share your identity and banking information with Sila Inc. to open and support your Merkado account. It is your responsibility to make sure the data you provide us is accurate and complete. You must comply with Sila Inc.’s privacy policy (the “Sila Privacy Policy”) when creating or using your Merkado account. The Sila Privacy Policy may be modified from time to time, and the governing version is incorporated by reference into this Policy. Any term not defined in this section but defined in the Sila Privacy Policy assumes the meaning as defined in the Sila Privacy Policy. Please read Sila Privacy Policy here.

California Privacy Rights

If you are a resident of the State of California, under the California Consumer Privacy Act (CCPA), you have the right to request information on how to exercise your disclosure choice options from companies conducting business in California. Specifically:

  1. Exercising the Right to Know. You may request, up to twice in a 12-month period, the following information about the personal information we have collected about you during the past 12 months:
    1. the categories and specific pieces of personal information we have collected about you;
    2. the categories of sources from which we collected the personal information;
    3. the business or commercial purpose for which we collected the personal information;
    4. the categories of third parties with whom we shared the personal information; and
    5. the categories of personal information about you that we disclosed for a business purpose, and the categories of third parties to whom we disclosed that information for a business purpose.
  2. Exercising the right to delete. You may request that we delete the personal information we have collected from you, subject to certain limitations under applicable law.
  3. Exercising the right to opt-out from a sale. You may request to opt out of any “sale” of your personal information that may take place.
  4. Non-discrimination. The CCPA provides that you may not be discriminated against for exercising these rights.

To submit a request to exercise any of the rights described above, you may contact Merkado either via email to or contact us via postal mail, proper postage prepaid, at:

Merkado Services, LLC
Attn: Your California Privacy Rights

Please indicate your preference as to how you would like us to respond to your request (i.e., email or postal mail).

All requests sent via postal mail must be labeled “Your California Privacy Rights” on the envelope or postcard and clearly stated on the actual request. For all requests, please include your name, street address (if you would like a response via postal mail), city, state, and zip code. We may need to verify your identity before responding to your request, such as verifying that the email address or contact information from which you send the request matches your email address or contact information that we have on file. Authentication based on a government-issued and valid identification document may be required. We will not accept requests via telephone or fax. We are not responsible for notices that are not labeled or sent properly, or do not have complete information.

Children under the age of 15

The Website is not directed to, and does not knowingly collect personal identifiable information from, children under the age of fifteen (15). If it is determined that such information has been inadvertently collected on anyone under the age of fifteen (15), we shall immediately take the necessary steps to ensure that such information is deleted from our system’s database, or in the alternative, that verifiable parental consent is obtained for the use and storage of such information. Anyone under the age of fifteen (15) must seek and obtain parent or guardian permission to use the Website.

Unsubscribe or Opt-Out

All users and visitors to our Website have the option to discontinue receiving communications from us by way of email or newsletter. To discontinue or unsubscribe from our Website please send an email that you wish to unsubscribe to If you wish to unsubscribe or opt-out from any third-party websites, you must go to that specific website to unsubscribe or opt-out. Merkado will continue to adhere to this Policy with respect to any personal information previously collected.

Links to Other Websites

Our Website does contain links to affiliate and other websites. Merkado does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our Website and to read the privacy statements of every website that collects personally identifiable information. This Privacy Policy Agreement applies only and solely to the information collected by our Website.

Notice to European Union Users

Merkado´s operations are located in the United States. If you provide information to us, the information will be transferred out of the European Union (EU) and sent to the United States. (The adequacy decision on the EU-US Privacy became operational on August 1, 2016. This framework protects the fundamental rights of anyone in the EU whose personal data is transferred to the United States for commercial purposes. It allows the free transfer of data to companies that are certified in the US under the Privacy Shield). By providing personal information to us, you are consenting to its storage and use as described in this Policy.


Merkado takes precautions to protect your information. When you submit sensitive information via the Website, your information is protected both online and offline. Wherever we collect sensitive information (e.g., credit card information), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the webpage.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees or consultants who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment. This is all done to prevent any loss, misuse, unauthorized access, disclosure or modification of the user’s personal information under our control.

Acceptance of Terms

By using our Website, you are hereby accepting the terms and conditions stipulated within this Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our Website following the posting of any updates or changes to our terms and conditions shall mean that you agree and acceptance of such changes.

How to Contact us?

Any questions, comments, complaints, or claims regarding these Terms or the Website should be directed to:

Merkado Services, LLC
Customer Care

US Headquarters
1110 Brickell Ave. Suite #603
Miami, FL 33131

Admin Offices
200 Crandon Blvd, Suite #200
Key Biscayne, FL 33149

Support: +1 (305) 749 5530
Admin: +1 (305) 365 1269