1. Sending vouchers

Shipping cost: Information on shipping costs is found on our Website (www.okyapp.com) and in the OKY application. We reserve the right to change or modify this information, including the shipping cost, at any time and without prior notice. In the event of changes to the shipping cost, the new amounts will be published on the Website and in the OKY application.

Maximum amount of shipments per month: The user can send vouchers from his/her OKY account up to a maximum aggregate monthly amount of TWO THOUSAND US DOLLARS (US$2,000.00). Once the user reaches said maximum amount of US$2,000.00 in shipments in the same calendar month, he/she will only be allowed to make new shipments up to the following month.

Maximum Number of Beneficiaries: The user cannot send vouchers from his/her OKY account to more than ten (10) beneficiaries in the same calendar month. Upon reaching 10 shipments in the same calendar month, the user may only make new shipments to individuals in the immediately following calendar month. Cancellation of shipments: The user who sends a voucher may cancel the shipment as long as the voucher (1) has not expired, and (2) has not been redeemed.

Refund in cases of cancellation: In the event that a user requests the cancellation of a voucher prior to being redeemed, the value of the voucher will be refunded to the user who sent it (excluding the shipping cost). The refund will be made by crediting the user's OKY account within a maximum period of thirty (30) calendar days from the date on which OKY received the cancellation request, and as long as the voucher has not been redeemed.

Expiration of a Voucher Code: (a) Non-promotional Vouchers: Non-promotional Vouchers (i.e. regular Vouchers not linked to a specific promotion or purchased with promotional balance) expire within six months from the date the voucher was received by the beneficiary. In the event of expiration of a non-promotional Voucher, the value of the expired Voucher will be returned to the account of the sender's OKY account person who sent the Voucher after applying a deduction for an administrative fee. This administrative fee varies from ONE US DOLLAR to FIVE US DOLLARS (US$1 and US$5), depending on the value of the expired Voucher. The refund will be made by crediting the corresponding value to the OKY account of the user within ten business days following the expiration date of the coupon. (b) Promotional Vouchers: Promotional Vouchers sent within a promotional activity or event launched by OKY and labeled as “Promotional” or “Promotion” are subject to applicable promotion restrictions, including the expiration date. Unless otherwise expressly stated in the corresponding promotion, refunds will not be made with respect to expired Promotional Vouchers.

Administrative Fee Applicable for Inactive Sendings: An OKY account that has no activity or transaction for five (5) consecutive years will automatically acquire the status of “inactive”. In cases of inactivity, Merkado Services, LLC will charge the holder of the inactive OKY account a monthly fee, which will apply from the first day after the fifth year of inactivity of the OKY account. The monthly inactivity fee will be equivalent to one-twelfth (1/12) of the total available in the OKY account and will be debited monthly from said account for a consecutive period of twelve (12) months. After the last charge, the account will be deactivated indefinitely. If the user makes a transaction during the period following the fifth year of inactivity, the administrative fees will cease to be charged from that moment and the account will be considered reactivated and will be governed under the conditions of an active account.

2. Use and redemption of the voucher

The vouchers received can only be redeemed for merchandise or products offered by the commercial establishment of the selected brand in the destination country.

Redemption Only for Products or Services: Under no circumstances may a voucher be redeemed for cash. The voucher is not a credit or debit card.

Partial Exchanges: In cases where the value of the voucher does not cover the entire purchase, the balance of your purchase can be paid with any other alternative form of payment acceptable to the brand or retail establishment. If the value of the voucher is not used in its entirety, the recognition of the balance for a subsequent purchase will depend on the policies of the retail establishment.

Merchandise Exchanges: Once the voucher has been exchanged at the retail establishment, any exchange of products or services purchased is subject to the applicable exchange policies of the retail establishment. It is explicitly agreed with the establishment that no refund of money should be made for the value of the voucher.